To support you in exercising your right to file a complaint with an official, independent and impartial third-party entity, and as provided for in Law no. 144/215 of September 8, 2015, we have gathered some information to assist you in this process.

If you were not satisfied with the solution presented by our company regarding a dispute, you can contact one of the Alternative Dispute Resolution Entities, whose contact details we provide below:

1. CNIACC - National Consumer Conflicts Information and Arbitration Centre
Tel.: 213 847 484; Email: cniacc@unl.pt

2. CIMAAL - Algarve Consumer Conflicts Information, Mediation and Arbitration Centre
Tel.: 289 823 135; Email: cimaal@mail.telepac.pt

3. CACCDC - Coimbra District Consumer Conflicts Arbitration Centre

Tel.: 239 821 690/289. Email: geral@centrodearbitragemdecoimbra.com

4. CACCL - Lisbon Consumer Conflicts Arbitration Centre

Tel.: 218 807 000 / 218807030. Email: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt

5. CICAP - Porto Consumer Information and Arbitration Centre

Tel.: 225 508 349 / 225 029 791; Email: cicap@mail.telepac.pt

6. TRIAVE - Vale do Ave Consumer Conflicts Arbitration Centre/Arbitration Court

Tel.: 253 422 410; Email: triave@gmail.com

7. CIAB - Consumer Information, Mediation and Arbitration Centre (Consumer Arbitration Court)

Tel.: 253 617 604; Email: geral@ciab.pt

8. CACC - Consumer Conflicts Arbitration Centre of the Autonomous Region of Madeira

Address: Rua Direita, 27 - 1º Andar, 9050-405 Funchal; Email: centroarbitragem.sras@gov-madeira.pt

9. CIMPAS - Insurance Information, Mediation and Ombudsman Centre

www.cimpas.pt

Alternatively, you can visit the Consumer Portal at www.consumidor.pt or the European Online Dispute Resolution Platform at http://ec.europa.eu/consumers/odr.